Which of the Following Is a Guideline for Providing Reasons

question 108

Multiple Choice

Which of the following is a guideline for providing reasons for bad news in a negative news message that uses the indirect approach?

• A) Use "company policy" as the reason most of the time.
• B) Start with the most negative points first and move forward to increasingly positive ones.
• C) Present your reasons in a clearly apologetic tone.
• D) Provide enough detail for the audience to understand your reasons.

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Definitions:

Vending Machine

A machine that dispenses small articles such as snacks, beverages, alcohol, cigarettes, or lottery tickets to customers automatically, after the customer inserts currency or credit.

Coin

A piece of metal issued by governmental authority as money.

Discriminative Stimulus

A signal in the environment that increases the likelihood of a particular response because it indicates that a specific reinforcement is available.

Generalization Stimulus

The process by which a response is made in the presence of a new stimulus that is similar, but not identical, to the original conditioned stimulus.