Which of the Following Is True About Refusing Claims and Requests

question 8

Multiple Choice

Which of the following is true about refusing claims and requests for adjustment?

• A) You should always accept responsibility for the negative answer.
• B) You must resist the temptation to call the other party dishonest or incompetent.
• C) You should clearly point out the customer's mistakes to him.
• D) The direct approach is usually the better choice for this purpose.

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Definitions:

Incidence Of Poverty

Refers to the proportion of the population living below the poverty line, indicating the level of poverty within a community or country.

African Americans

A racial or ethnic group in the United States with ancestry from any of the black populations of Africa.

Female-Headed

Refers to households led by a female, commonly used in statistics and studies to analyze economic, social, or demographic impacts.

Implicit Marginal Tax Rate

The effective rate at which an additional dollar of income is taxed, taking into account both explicit taxes and the phase-out of benefits or allowances.