Which of the Following Is a Guideline for Refusing Claims

question 6

Multiple Choice

Which of the following is a guideline for refusing claims?

• A) Use the indirect approach in most such instances.
• B) Maintain a personal and intimate tone to build rapport.
• C) Apologize sincerely for the negative answer.
• D) Don't offer alternative solutions as that is unethical.

---

Definitions:

Total Cost

Total cost refers to the complete sum of all expenses incurred in the production of goods or services, including fixed and variable costs.

Child Abuse Prevention

Strategies and actions aimed at stopping maltreatment of children, including physical, emotional, sexual abuse, or neglect.

Homosexuals

Individuals attracted to members of the same sex.

Professionals

Professionals are individuals who possess specialized knowledge, skills, and often credentials in a particular field, engaging in activities considered a profession.