When Refusing Claims, You Should ________

question 117

Multiple Choice

When refusing claims, you should ________.

• A) use the direct approach in most such instances
• B) maintain a personal and intimate tone to build rapport
• C) apologize sincerely for the negative answer
• D) emphasize your continued desire for a positive relationship with the customer

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Definitions:

Masters And Johnson

Two pioneering researchers in sexual behavior and response, known for their work on human sexual response cycles and sexual disorders.

Sildenafil (Viagra)

A medication used primarily to treat erectile dysfunction and, under the name Revatio, pulmonary arterial hypertension by increasing blood flow to the penis.

Sexual Arousal

The physiological and psychological state of being awake or stimulated to sexual activity.

Multiple Orgasms

The experience of having more than one orgasm during a single sexual activity session.