Ben Gave Several Suggestions to His Supervisor as to How

question 60

Multiple Choice

Ben gave several suggestions to his supervisor as to how to improve telephone customer service. Ben's communication can be described as _______.

• A) lateral
• B) upward
• C) grapevine
• D) downward

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Definitions:

Market Failure

A scenario where goods and services are distributed in a way that isn't optimal, frequently resulting in a reduction of overall societal well-being.

Property Rights

Legal rights to possess, use, and dispose of assets including real property and intellectual property.

Conserve

To protect from harm or destruction, especially regarding natural resources or the environment, through careful management.

Resource

Resources, items, or components utilized in creating products and offering services.