Shared Group Expectations About How Particular Group Members Are Expected

question 94

Multiple Choice

Shared group expectations about how particular group members are expected to behave are called __________.

• A) norms
• B) expectancy effects
• C) roles
• D) collective standards

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Definitions:

Drugstore Assistant

An individual working in a pharmacy who helps in the dispensing of medication and provides customer service under the supervision of a pharmacist.

Social Information-processing Model

A theory that suggests individuals understand and respond to social situations based on their interpretation of social information.

Job Characteristics Inventory

A tool used to assess the characteristics of a job, such as skill variety, task identity, task significance, autonomy, and feedback, which can influence worker motivation and satisfaction.

Work Design

The process of defining the structure of work and roles within an organization, including task allocation, workflow, and interactions.