At the New-Car Dealership, Josh Asks the Salesperson a Number

question 2

Multiple Choice

At the new-car dealership, Josh asks the salesperson a number of questions: "How good is the gas mileage on this model? What does Consumer Reports say about this make and model? Does this car hold its resale value?" The __________ component of Josh's attitude toward the car is most likely to inform his questions.

• A) affective
• B) cognitive
• C) dissonant
• D) behavioral

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Definitions:

Higher Status

A position that ranks above others in a given context, often associated with greater authority, respect, or value.

Reward Allocation Norm

Refers to the standards or criteria used to distribute rewards or outcomes among members of a group or organization, based on their contributions or performance.

Piece Rate

A compensation system where a worker is paid a fixed amount for each unit of product they produce or service they complete.

Group Structure

The arrangement or organization of roles, rules, and norms that shape the behavior of members within a group.