Balancing Customer Satisfaction Against Operational Efficiency Would Be Best Described

question 43

Multiple Choice

Balancing customer satisfaction against operational efficiency would be best described by which of the following?

• A)Complacent reactionism
• B)Boundary spanning roles
• C)Interfunctional conflict
• D)Crossfunctional conflict
• E)Reduction management

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Definitions:

Normative Ethics

A branch of ethics concerned with setting standards or norms for right and wrong behavior.

Teleological

Pertaining to teleology, the philosophical study of design and purpose, especially as related to the ethical and moral implications of actions and outcomes.

Deontological

An ethical theory based on the principle that the morality of an action should be based on whether that action itself is right or wrong under a series of rules, rather than based on the consequences of the action.

Freedom Of Information Act

A U.S. law that grants public access to records held by federal agencies, aiming to ensure government transparency.