Explain What SERVQUAL Is and How It Is Used in Services

question 24

Essay

Explain what SERVQUAL is and how it is used in services.

---

Definitions:

Infero-anterior Apex

The lowest forward-facing point of a structure, such as the tip of the heart.

Posterior Interventricular Artery

A blood vessel that runs along the heart's surface and supplies the ventricles with oxygen-rich blood.

Right Coronary Artery

A major artery of the heart that supplies blood to the right side of the heart and other areas.

Visceral Pericardium

The inner layer of the pericardium that is in direct contact with the heart, providing a protective and lubricating container.