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If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the "distressed" region of Russell's model.
Therapist's Inaction
Situations where a therapist intentionally chooses not to intervene or act, often to allow clients to process experiences autonomously.
Privileged Status
A special advantage, immunity, permission, right, or benefit granted to or enjoyed by an individual, group, or class.
Dominant Group
The group within a society that holds the most power, often setting norms and standards for others.
Minority Voice
Represents the perspectives or opinions of a smaller or less dominant group within a larger population.
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