A Service Organization's Capacity to Satisfy Demand Is Constrained by All

question 8

Multiple Choice

A service organization's capacity to satisfy demand is constrained by all of the following EXCEPT ____________.

• A)physical facilities
• B)equipment
• C)personnel
• D)sequence of services provided
• E)number of competitors

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Definitions:

Reward Power

The capability to influence others through the provision of positive benefits or rewards.

Desired Behaviors

Specific actions or reactions that are sought after or encouraged, often within a social or organizational context.

Team Members

Individuals who are part of a group working together towards a common goal or project.

Referent Power

The ability to influence others based on their admiration, respect, or desire to identify with the influencer.