Part of the Challenge of Implementing Poka-Yokes in Service Contexts

question 37

True/False

Part of the challenge of implementing poka-yokes in service contexts is the need to address not only server errors, but also customer errors.

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Definitions:

Qualifications And Experience

The credentials, skills, knowledge, and work history that determine an individual's suitability for a job or task.

Proposal

A detailed plan or suggestion, often written, put forward for consideration or discussion by others.

Efficiency

The ability to accomplish a task or a job with a minimum expenditure of time, effort, and resources.

Proposed Program Section

A section of a plan or proposal that outlines the details, objectives, and activities of a program that is being suggested.