One Approach to Training Customers, Recommended by Advertising Experts Is

question 11

Multiple Choice

One approach to training customers, recommended by advertising experts is to ____________.

• A)train employees like customers
• B)use radio advertising
• C)show service delivery in action
• D)design palpable service environments
• E)explain service procedures in advance

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Definitions:

Driveline Arrangement

The layout and components of a vehicle's system that delivers power from the transmission to the drive wheels.

Standpipe

A vertical pipe designed to provide a point of access to a water supply, often used by firefighters for hose connections.

Zerk Fittings

Grease fittings that allow for the easy application of lubricant to mechanical systems with a grease gun.

Trunnions

The cylindrical protrusions used as a pivot or mounting point, typically on cannons or similar devices, but also in various machinery.