Quality Is Best Defined as the Totality of Features and Characteristics

question 72

True/False

Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.

---

Definitions:

Ethical Dilemma

A situation in which a difficult choice has to be made between two or more options, especially ones that are morally right but in conflict.

Tie-In Sales

A sales technique where customers are required or encouraged to buy a second, related product when purchasing the first one.

Tie-In Sale

Prohibited under the Clayton Act, it occurs when a buyer is required to buy other, unwanted products in order to buy a particular line of merchandise.

Car Loan

A financial loan provided to an individual to assist in purchasing a car, typically requiring repayment with interest over a set period.