A Genuine Concern for Customer Needs and Customer Satisfaction Can

question 103

True/False

A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.

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Definitions:

Adrenaline

A hormone and neurotransmitter involved in the fight-or-flight response, increasing heart rate, muscle strength, blood pressure, and sugar metabolism.

Noradrenaline

A neurotransmitter and hormone involved in the body's response to stress, increasing heart rate and blood pressure, and part of the fight or flight response.

Psychological Hardiness

A personality trait characterized by resilience and the capability to endure stressful situations effectively.

Suzanne Kobasa

A psychologist known for her research on stress, specifically the concept of stress resilience and the "hardiness" personality trait.