To Establish an Effective Customer Service Program, Which of the Following

question 62

Multiple Choice

To establish an effective customer service program, which of the following should be completed first?

• A) Customer service quotient
• B) Mystery shopper visit
• C) Survey on customer attitudes
• D) Supplier service analysis

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Definitions:

Comparative Advantage

The capability of a person, business, or nation to manufacture a product or provide a service with a smaller opportunity cost compared to rivals.

Absolute Advantage

The capability of a country, entity, or individual to produce a particular good or service more efficiently than others, using the same amount of resources.

Producing

The act of creating goods or services through the combination of labor, capital, and resources, intended for exchange or personal use.

Exchange

The process by which parties trade goods, services, or financial instruments, facilitating the transfer of ownership and value.