Match the Term with Its Definition

question 68

Multiple Choice

Match the term with its definition.
-The process of grouping things that are perceived as being similar

• A)attitude
• B)culture
• C)customer experience management (CEM)
• D)customer lifetime value (CLV)
• E)customer relationship management (CRM)
• F)motivations
• G)needs
• H)opinion leaders
• I)perception
• J)perceptual categorization
• K)reference groups

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Definitions:

Machiavellianism

A personality trait that involves manipulation and exploitation of others, a cynical disregard for morality, and a focus on self-interest and deception.

Internal Locus Of Control

The belief that individuals control their own destiny and outcomes based on their actions and decisions.

Proactive Personality

The disposition that identifies whether or not individuals act to influence their environments.

Career Success

Achieving desired job achievements, which may include promotions, high-level recognition, and personal fulfillment in one's career.