Being Closer to Their Customers Allows Small Business Owners to Avoid

question 25

Multiple Choice

Being closer to their customers allows small business owners to avoid _____, which large firms typically experience as a result of their multiple layers of management.

• A) complaints on social media
• B) distorted complaints
• C) anonymous complaints
• D) information distortion

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Definitions:

Exception Fallacy

A logical error that occurs when someone assumes that an exceptional case can represent the entirety of a situation, thereby making broad generalizations from a single, atypical instance.

Entire Group

All members or elements within a specified collection, category, or set without exception.

Institutional Prejudice

Discrimination that is entrenched within the policies, practices, and structures of organizations or societies.

Overt Prejudice

Explicit and openly displayed negative attitudes or beliefs towards individuals from certain groups based on characteristics such as race, ethnicity, gender, or sexual orientation.