________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 69

Multiple Choice

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

• A)Analytical
• B)Employee
• C)Operational
• D)Partner
• E)Next-generation

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Definitions:

Contributions

Payments or donations made to an organization, which can be in the form of money, goods, or services.

Prior Service Cost

The expense recognized by a pension plan for benefits earned by employees in periods prior to the implementation of the pension plan.

Projected Benefit Obligation

An actuarial calculation of the total projected benefits owed to employees in a defined benefit plan, factoring in expected future salary increases.

Pension Asset/Liability

Represents the surplus or deficit in a company's pension plan, indicating whether assets are sufficient to cover pension obligations.