Major CRM Products Typically Have All of the Following Service

question 75

Multiple Choice

Major CRM products typically have all of the following service capabilities except:

• A)customer satisfaction management.
• B)returns management.
• C)call center & help desk.
• D)service analytics.
• E)order management.

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Definitions:

Operating Segment

It's a component of a business that engages in business activities from which it may earn revenues and incur expenses, and for which separate financial information is available.

Canadian GAAP

Generally Accepted Accounting Principles in Canada, comprising standards for financial reporting and accounting practices in Canadian entities.

Chief Operating Decision Maker

The individual or group within an organization primarily responsible for deciding how resources are allocated and assessing performance of operating segments.

Discrete Financial Information

Financial data and metrics that are specific, distinct, and separate from other information, often used for analysis or decision-making in isolated instances.