Questions Can Be Used to

question 15

Multiple Choice

Questions can be used to

• A) manage difficult or stalled negotiations.
• B) pry or lever a negotiation out of a breakdown or an apparent dead end.
• C) assist or force the other party to face up to the effects or consequences of their behaviours.
• D) collect and diagnose information.
• E) Questions can be used for all of these objectives.

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Definitions:

Mode Indicator

A feature on devices or software that displays the current operational mode.

AutoSum Button

A feature in spreadsheet software that quickly calculates the total sum of a selected range of cells.

Argument

A reason or set of reasons given with the aim of persuading others that an action or idea is right or wrong.

Formula Prefix

A symbol or set of symbols at the beginning of a formula that defines the formula's function or operation.