What Does an OTA Need to Know About in Order

question 4

Multiple Choice

What does an OTA need to know about in order to be considered competent in PAMs in his or her state?

• A) The OTA can safely perform PAMs and has met the state guidelines.
• B) The OTA has passed a test about PAMs with the minimum passing score.
• C) The OTA is able to articulate the different PAMs and their use.
• D) The OTA does not overuse PAMs.

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Definitions:

Technology

The application of scientific knowledge for practical purposes, especially in industry and daily life.

Empowering Employees

The practice of giving employees autonomy, authority, and encouragement to make decisions and take actions that positively impact the company.

Empowerment

The process of enabling individuals or groups to take control of their circumstances and achieve their own goals, often leading to increased autonomy and self-determination.

Delivery Gap

The difference between the service quality a company promises to deliver and the actual service quality delivered to customers.