To Reduce Problems Associated with the Intangibility of the Services

question 129

Multiple Choice

To reduce problems associated with the intangibility of the services offered by a restaurant,the restaurant owner would be most likely to do which of the following?

• A)provide clean tablecloths and cloth napkins for each new customer
• B)lower entree prices between 4 p.m.and 6 p.m.
• C)empower employees to handle customer complaints
• D)offer regular employee workshops focusing on customer service
• E)offer a service guarantee to ensure customers that food quality will be consistent

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Definitions:

Mineral Supply

The availability of inorganic substances necessary for various life processes and industrial applications, often extracted from the Earth's crust.

Humus

Organic component of soil formed by the decomposition of leaves and other plant material, rich in nutrients.

Weathered Rock

Rock that has been altered in physical composition or chemical properties by environmental factors such as water, wind, or temperature changes.

Leaf Litter

The layer of dead leaves and plant material on the ground in forests and wooded areas, important for nutrient cycling and habitat for many organisms.