Which of the Following Is NOT One of the Links

question 126

Multiple Choice

Which of the following is NOT one of the links in the service- profit chain,linking service firm profits with employee and customer satisfaction?

• A)healthy service profits and growth
• B)satisfied and loyal customers
• C)internal service quality
• D)evidence management
• E)satisfied and productive service employees

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Definitions:

Stimulants

Drugs (such as caffeine, nicotine, and the more powerful cocaine, amphetamines, methamphetamine, and Ecstasy) that excite neural activity and speed up body functions.

Self-Awareness

Being aware of one's own self, including thoughts, emotions, intentions, and cravings.

Alcohol

A psychoactive substance commonly found in beverages like beer, wine, and spirits, known for its intoxicating effects.

Placebo Beverage

A drink given to participants in an experiment, which they believe contains active ingredients, but does not, used to measure psychological and physiological effects.