How Might Measuring Service Quality Be More Difficult Than Measuring

question 112

Essay

How might measuring service quality be more difficult than measuring product quality?

---

Definitions:

Henry Fayol

A French industrialist and management theorist known for developing a general theory of business administration.

Esprit de Corps

A concept referring to the camaraderie or sense of unity and common interests among members of a group.

Centralization

The process of consolidating control and decision-making authority within a central point or leadership in an organization.

Initiative

The ability to assess and initiate things independently, often leading to action or change.