Through ,The Service Firm Trains and Motivates Its Customer- Contact

question 51

Multiple Choice

Through ,the service firm trains and motivates its customer- contact employees and supporting service people to work as a team to provide customer satisfaction.

• A)service intangibility
• B)internal marketing
• C)service inseparability
• D)external marketing
• E)service variability

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Definitions:

Independent Random Variables

Variables whose occurrence is not influenced by any other variable.

Insomnia

A common sleep disorder characterized by difficulty falling asleep, staying asleep, or both, leading to impaired daytime functioning.

Confidence Interval

A range of values derived from sample statistics that is likely to cover the true population parameter with a certain level of confidence.

Regular Exercise Program

A structured routine of physical activities designed and performed on a consistent basis with the aim of improving or maintaining physical fitness and overall health.