Walmart,Costco,and Southwest Airlines Serve Customers Who Want Reliable,good- Quality Products

question 71

Multiple Choice

Walmart,Costco,and Southwest Airlines serve customers who want reliable,good- quality products or services,but who want them cheaply and easily.These companies are all known for pursuing a value discipline known as .

• A)marketing insight
• B)operational excellence
• C)product leadership
• D)customer intimacy
• E)middle- of- the- road

---

Definitions:

Management Function

encompasses the processes or activities that managers perform to plan, organize, lead, and control operations within an organization to achieve specified objectives.

Management Team

A group of individuals who manage and make decisions for a specific area of a company or organization.

Organization Lies

Falsehoods or dishonest statements made by an organization, often to protect its interests or image.

Organizational Behavior

The study of how people interact within groups, typically in a work setting, and how this behavior affects the performance of the organization.