Which of the Following Statements Is TRUE of Social Customer

question 44

Multiple Choice

Which of the following statements is TRUE of social customer relationship management (CRM) ?

• A) Relationships between organizations and customers are unchanging.
• B) Each customer crafts his or her own relationship with a company.
• C) Sales managers can control what a customer is reading about a company and its products.
• D) Customers who are likely to make the highest purchases are likely to receive the most attention.

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Definitions:

Professional Malpractice

Failure of a professional to provide services with the level of skill, care, and diligence considered acceptable in their profession, leading to harm or loss.

Innocent Partner

is a partner in a business who is not aware of and does not partake in any wrongdoing committed by other partners.

Partner's Crime

A legal concept referring to crimes committed by an individual that are connected to the actions or business operations of their partner.

Criminal Tendencies

The propensity or inclination of an individual to engage in behavior that is considered criminal or unlawful.