When Delivering a Bad-News Message, If the Refusal Appears in the First

question 62

Multiple Choice

When delivering a bad-news message, if the refusal appears in the first sentence of the message, _____.

• A)the message is easily accepted
• B)the supporting details need not be presented
• C) the reader's reaction is likely to be negative
• D) the reader tends to concentrate on understanding the supporting details

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Definitions:

Market Shares

The segment of a market dominated by a specific company or product.

Natural Monopolists

Firms that can provide a product or service at a lower cost than any competitor, often due to economies of scale, resulting in a single supplier in the market.

Industrial Regulation

Regulatory policies and procedures designed to control or supervise industries with the goal of promoting fair competition, reducing monopoly power, and protecting consumer interests.

Fair Return Price

A fair return price is a price level set for a product or service that allows a company to cover its costs while earning a reasonable profit, often discussed in the context of regulated industries.