Which of the Following Statements About Employee Complaints in Nonunionized

question 35

Multiple Choice

Which of the following statements about employee complaints in nonunionized firms is NOT true?

• A) Some employees complain to their supervisors at every possible opportunity.
• B) Employees sometimes approach their supervisor as a group when they have a complaint in the belief that doing so strengthens their position.
• C) Legitimate complaints sometimes go unheard because employees fear bringing them to their supervisors.
• D) Without union representation, employee complaints are always ignored.

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Definitions:

Learned Response

A reaction or behavior that is developed as a result of experience or conditioning.

Stimulus Generalization

The process by which a conditioned response is triggered by stimuli that are similar to the original conditioned stimulus.

Learned Response

A reaction or behavior that results from repeated exposure, practice, or conditioning, rather than being an inborn or instinctual response.

Vicarious Learning

Learning that occurs by observing the behaviors and outcomes of others rather than through direct experience.