You Are Writing an Internal Proposal Advocating That Your Company

question 40

Multiple Choice

You are writing an internal proposal advocating that your company purchase a new ticket-tracking system, called Tick-Track, for the company's information-technology help desk. Which of the following is the best point to make in the introduction of your proposal?

• A) Tick-Track is made by a company that was just bought by Google.
• B) Tick-Track is designed to take advantage of the latest developments in database-search technology.
• C) You estimate that the response delays caused by your company's current ticket-tracking system are costing the company $1,000 per day in lost productivity.
• D) Tick-Track is a web-based system.

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Definitions:

Control Limits

The boundaries set in control charts that indicate the acceptable range of variation in a process.

Sample Size

The number of observations or data points collected from a subset of a larger population for the purpose of statistical analysis.

Standard Deviation

Standard Deviation is a measure of the amount of variation or dispersion of a set of values, indicating how spread out the data points are from the mean.

P-chart

A type of control chart used in statistical process control to monitor the proportion of defective items in a process and identify variations.