James Turner, CFE, Was Called in to Investigate a Sales

question 1

Multiple Choice

James Turner, CFE, was called in to investigate a sales skimming case at Durant Hardware. During an admission-seeking interview of Nadia Brown, the primary suspect, James asked, "Did you just want some extra money, or did you do this because you had financial problems?" Nadia began crying and nodded yes. This small admission as a response to James' question is called a:

• A) Provisional admission
• B) Point-of-reference confession
• C) Benchmark admission
• D) Tentative confession

Realize the inspiration behind innovative customer service approaches in retail.

Identify examples of feedforward control in predictive decision-making.

Recognize the importance of organizational culture as part of the control subsystem.

Understand the components and importance of organizational control systems.

---

Definitions:

Good Title

Good title refers to the legal right to own and sell property because it is free from any liens or claims against it.

UCC

United States commercial ventures are directed by the broad legal standards set within the Uniform Commercial Code.

Shipment Contract

A type of contract specifying that the seller is obligated to send the goods to the buyer, but the risk of loss passes to the buyer when the goods are duly delivered to the carrier.

Tender Of Delivery

A requirement that a seller/lessor have and hold conforming goods at the disposal of the buyer/lessee and give the buyer/lessee reasonable notification to enable him or her to take delivery.