The Management of D&D Group Wants to Begin Electronically Monitoring

question 14

Multiple Choice

The management of D&D Group wants to begin electronically monitoring the computer work of the employees who process claims filed by customers. Eden, the company's human resource executive, expects that employees will resist the monitoring, because they will feel robbed of their human dignity. How could the human resource department best address this concern?

• A) by telling employees the company has reason to believe something is wrong with their performance
• B) by keeping quiet the real purpose of the monitoring
• C) by making the data available on the company's intranet, so employees can compare their daily results with what others accomplished
• D) by applying the data to employee development programs that can help employees advance in their careers
• E) by sending the data to employee assistance programs to help with their mental health problems

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Definitions:

Fixed Manufacturing Overhead

Manufacturing costs that do not vary with the volume of production, such as building lease payments or salaries of factory supervisors.

Work in Process

Inventory that includes all the materials, labor, and overhead costs for products that are in the production process but not yet complete.

FOH Budget Variance

is the difference between the budgeted factory overhead costs and the actual overhead costs incurred.

FOH Volume Variance

A measure used in accounting to describe the difference between the budgeted and actual volume of production, affecting fixed overhead costs.