A Year Ago, a Production Facility of a Beverage Company

question 42

Multiple Choice

A year ago, a production facility of a beverage company became the subject of negative news coverage following complaints that it had been slow to alert the community to some contamination of the water supply. During the reporters' investigation, several employees came forward to blame a supervisor who they claimed ignored their suspicions about the contamination. After the stories spread, the human resource department noticed that the number of workers applying for jobs at the facility had rapidly declined and so had the quality of applicants who did apply. The troublesome manager was dismissed, and now the human resource department is investigating how to improve the ethical climate at the facility. Which measure would contribute most to the effort?

• A) recognizing that, for a business, ethical issues are mainly relevant in the short term
• B) sending executives to an off-site private retreat to write a code of ethics together
• C) shutting down channels through which unethical acts might become known
• D) keeping quiet until the incidents are forgotten
• E) including measures of ethical behavior in performance management

Comprehend the role of vocal delivery aspects (articulation, pitch, dialect) in effective communication.

Understand the strategies for staying on message and neutralizing potential distractions or hostile questions.

Appreciate the importance of preparation and adaptation in various communicative scenarios.

Grasp the significance of dressing appropriately and utilizing gestures to enhance video and in-person presentations.

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Definitions:

Covert Power

Influence exerted indirectly or through non-obvious means, often hidden or behind the scenes, to affect decision-making or outcomes.

Coercive Power

Authority or power that is based on the ability to punish or inflict sanctions on others.

Referent Power

Referent Power is a form of influence based on the charisma or likeability of an individual, leading others to emulate or follow them voluntarily.

Reward Power

The ability to influence others' behavior through the offering of positive incentives or benefits.