For a Business Conducting an HRM Audit, What Is an Important

question 108

Multiple Choice

For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?

• A) the percentage of employees participating in training programs per job family
• B) the percentage of employees receiving tuition refunds
• C) per capita (average) merit increases
• D) training dollars per employee
• E) the quality of introduction or orientation programs

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Definitions:

Productivity

The measure of efficiency in which goods and services are produced, often quantified as output per unit of input.

Input/Output

A concept referring to the materials, information, or effort (input) going into a process and the resulting product, services, or results (output) produced.

Output/Input

A ratio that measures the efficiency of production or performance by comparing what is produced (output) to what is consumed or used (input).

Continuous-Process Production

A manufacturing process that produces goods continuously rather than in discrete batches, often used in industries like chemicals, oil, and gas.