During Interviews for a Sales Position at Greggor Corp

question 56

Multiple Choice

During interviews for a sales position at Greggor Corp., the interviewer asks each candidate to imagine a situation where a customer e-mails to report that products were damaged during delivery from Greggor Corp. The interviewer then asks each candidate what he or she would do to handle this situation. This is an example of a(n) ________ interview.

• A) behavior description
• B) situational
• C) computerized
• D) exit
• E) in-basket

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Definitions:

Institutionalized Patients

Refers to individuals who are living in and receiving treatment in a hospital, psychiatric facility, or correctional institution for long periods.

Operant Conditioning

An instruction method that manipulates the intensity of behaviors through encouragement or inhibitory measures.

Token Economy

A form of behavior modification that involves rewarding desirable behaviors with tokens that can be exchanged for goods or privileges.

Aversive Conditioning

a process of learning involving an unpleasant or harmful stimulus or reinforcement that results in the reduction of an unwanted behavior.