Which of the Following $\bold{\text{IS NOT}}$ Good Advice with Respect to Leveraging Customer Satisfaction from a to Leveraging

question 6

Multiple Choice

Which of the following $\bold{\text{IS NOT}}$ good advice with respect to leveraging customer satisfaction from a strategic point of view?

• A) Understand what can go wrong in fulfilling customers' needs.
• B) Offer a satisfaction guarantee.
• C) Flesh out all uncontrollable issues and attempt to prevent them.
• D) Make it easy for customers to complain.
• E) Make customer satisfaction measurement an ongoing priority.

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Definitions:

Creatine Phosphate

A high-energy reserve molecule in muscles and the brain that donates phosphate to ADP to regenerate ATP during the first seconds of intense work.

ATP

Adenosine triphosphate (ATP) is a complex organic chemical that provides energy to drive many processes in living cells.

Central Cavity

An internal space or chamber within a structure or organism, often referring specifically to the large, fluid-filled space in sponges.

Long Bone

A type of bone that is longer than it is wide, functioning to support the weight of the body and facilitate movement.