Explain the Overall Objective of Customer Relationship Management and the Stages

question 21

Essay

Explain the overall objective of customer relationship management and the stages that customers are pulled through in the process. For each stage. identify the marketing goals during the stage as well as examples of strategies that may be used.

Comprehend the processes involved in ensuring data integrity and security over the Internet, including the use of TLS and other encryption methods.

Acknowledge the role of packet-switching, circuit switching, and the protocols that support data transmission and error handling in network communications.

Recognize key terms and concepts related to web technology, such as MIME, proprietary vs. open system protocols, and the concept of the Internet of Things.

Differentiate between various web technologies and languages, identifying their roles and uses in creating dynamic web content.

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Definitions:

Purchase Invoice

A document provided by a seller to a buyer, detailing the items purchased, their prices, and the total amount owed.

Positive Effect

A beneficial outcome or impact resulting from a specific cause or action.

Business Messages

Communication in a corporate setting, aimed at sharing information, making requests, or giving directives within or outside the company.

Conversational Language

A relaxed and informal language style similar to everyday spoken dialogue, often used in personal communications or to create a friendly tone in writing.