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Discuss the statement: "Patients' satisfaction is determined, to a great extent, by the quality of their communication with health care staff." Include in your answer the underlying attitudes that influence good communication, the steps in the communication process, and suggestions for improving communication skills.
Bone Density
A measurement indicating the amount of mineral matter per square centimeter of bones, used in assessing osteoporosis and fracture risk.
Osteopenia
A condition characterized by lower than normal bone density, which can precede osteoporosis.
Osteomyelitis
An infection of bone, which can lead to bone damage and loss if untreated.
Periosteum
The dense layer of vascular connective tissue enveloping the bones except at the surfaces of the joints.
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