SFA Modules in CRM Systems Would Provide Tools for

question 75

Multiple Choice

SFA modules in CRM systems would provide tools for

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)employee performance management.

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Definitions:

Affect

A term in psychology that refers to the experience of feeling or emotion.

Passive Voice

A grammatical structure where the object of an action becomes the subject of the sentence, and the actor is either less emphasized or omitted.

Specialized Language

A set of terminology or jargon used within a particular profession, discipline, or group, often to communicate complex ideas efficiently.

Qualified

Being qualified refers to having the necessary skills, qualifications, or experience required for a particular job or activity.