Customer Relationship Management Systems Typically Provide Software and Online Tools

question 14

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales,customer service,and:

• A)marketing.
• B)account management.
• C)advertising.
• D)public relations.
• E)human resources.

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Definitions:

Operating Expenses

Costs associated with the day-to-day functions of a business, not including the cost of goods sold but typically covering administrative, sales, and general expenses.

GAAP

Generally Accepted Accounting Principles; a framework of accounting standards, rules, and procedures defined by the professional accounting industry in a specific country.

Capitalize

The process of recording an expenditure as an asset, rather than an expense, thereby spreading the cost over its useful life.

Bargain Purchase Option

A clause in a lease agreement that allows the lessee the option to purchase the leased asset at a price below its expected fair market value.