SFA Modules in CRM Systems Would Provide Tools for

question 75

Multiple Choice

SFA modules in CRM systems would provide tools for

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)employee performance management.

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Definitions:

Minimal Levels

The least or smallest amount or degree of something required, allowed, or possible.

Father Care

The involvement and nurturing behaviors of a father towards his children, contributing to their development and wellbeing.

High Levels of Aggression

Refers to an increased tendency or frequency to engage in behaviors intended to harm or assert dominance over others.

Parent Training Programs

Educational programs aimed at teaching parents effective strategies for managing their children's behavior and promoting their development.