Some Web Sites Are Trying to Improve Their Service by Providing

question 202

True/False

Some Web sites are trying to improve their service by providing assistance from a real person.

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Definitions:

Nostalgic Allegiance

A sentimental loyalty or affection for one's past or for things associated with a bygone era.

Herbert Gans

An American sociologist known for his work in urban sociology, media studies, and the study of American communities.

Eastern Division

A segment or geographical section of a company that operates in the eastern region, often with its management structure and performance metrics.

Western Division

A geographical or organizational subdivision of a company that operates in the western region.