Blogging Has Brought Southern Nights Nursery a Step in the Right

question 155

Multiple Choice

Blogging has brought Southern Nights Nursery a step in the right direction toward building relationships with its customers.The owner blogs his weekly recommendations to loyal followers and provides supplier sources for all kinds of rare and hard to find plants and shrubs.Customers provide other customers with reviews and comments about various plants they purchased through Southern Nights.As an extension of customer relationship management,this company is practicing ____________.

• A)Production management PM).
• B)Processing Customer Relationships PCR).
• C)Customer-managed relationship CMR).
• D)Psychological-managed relationship PMR).

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Definitions:

Valuation Rate

The interest rate or discount rate used in determining the present value of future cash flows or in appraising the value of an asset.

Market Value

The current price at which an asset or service can be bought or sold in a competitive marketplace.

Assessed Valuation

The dollar value assigned to a property for purposes of measuring applicable taxes, determined by a public tax assessor.

Taxation

The imposition of compulsory levies on individuals or entities by governments to fund public expenditures.