If Management and Union Officials Cannot Resolve a Grievance, A(n)

question 197

Multiple Choice

If management and union officials cannot resolve a grievance, a(n) ________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

• A) confirmer
• B) counselor
• C) arbitrator
• D) mediator

---

Definitions:

Heuristics

Simple, efficient rules, either hard-coded by evolutionary processes or learned, that help in making decisions, forming judgments, and solving problems.

Mental Shortcuts

Heuristic methods or simple strategies used by individuals to make decisions or judgments quickly without having to consider all possible variables, often resulting in cognitive biases.

Consolidating Memories

The process by which memories become stable in the brain; a phase where short-term memories are transformed into long-term memories.

Experiential System

A cognitive processing system that operates based on experiences, emotions, and intuitions rather than analytical reasoning.