Central Communications,a Company That Provides Land Line,cell Phone,Internet,and Television Services

question 153

True/False

Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service.

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Definitions:

Darden Restaurants

A multi-brand restaurant operator known for its portfolio of distinct dining brands such as Olive Garden and LongHorn Steakhouse.

Red Lobster

A casual dining restaurant chain specializing in seafood dishes, known for its wide variety of options including lobster, shrimp, and fish.

International Joint Ventures

Partnerships formed between companies from different countries to undertake economic activities together, combining resources and expertise across borders.

Strategic Alliance

A formal arrangement between two or more parties to pursue a set of agreed-upon objectives while remaining independent organizations.