The Quality Standard for Service Industries Such as Luxury Hotels

question 69

True/False

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

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Definitions:

Spontaneous Recovery

A conditioned response that had been eliminated reemerges after a time without any contact with the stimulus that initially created it.

Respondent Behavior

Behavior that occurs in response to specific stimuli and is usually conditioned by previous experiences.

Commonalities

The aspects, characteristics, or features that are shared among different people, groups, or things, pointing to a likeness or sameness.

Charles Darwin

A 19th-century naturalist best known for his contributions to the evolutionary theory, proposing that species evolve over time through natural selection.