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Maintaining ________ Involves Producing What the Customer Wants While Reducing

question 158

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Maintaining ________ involves producing what the customer wants while reducing errors before and after delivery to the customer.


Definitions:

Zero Defects

A management philosophy aiming at reducing and ideally eliminating defects and errors in manufacturing and service processes.

Quality

The degree to which a product or service meets or exceeds customer expectations.

Lean Environment

A management philosophy focusing on reducing waste and improving efficiency in the production process, often resulting in cost savings and higher quality products.

Operations

Activities carried out by a company to produce, buy, sell goods or services in the most efficient and effective manner.

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