Cross-Functional Teams Work Best When the Voice of the Customer

question 112

True/False

Cross-functional teams work best when the voice of the customer is brought into organizations.

---

Definitions:

Assertiveness

The quality of being self-assured and confidently expressing one's opinions and needs directly and respectfully.

Cooperation

Collaborative behavior or action taken by individuals or groups working towards a common goal or benefit, emphasizing teamwork and mutual support.

Manifest Conflict

A type of conflict that is openly expressed and observed, often involving direct confrontation between parties.

Supervisor-subordinate

The dynamic relationship between a manager or leader and their direct reports, characterized by guidance, oversight, and performance evaluation.