One of the Results in Using Balanced Scorecards Is a Shift

question 53

Multiple Choice

One of the results in using balanced scorecards is a shift from a focus on financial results to a focus on:

• A) maximizing market share.
• B) minimizing budgetary slack.
• C) eliminating fraudulent behavior.
• D) increasing customer satisfaction.

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Definitions:

Security

Security is the state of being free from danger or threat, often achieved through preventative measures.

Frederick Taylor

Known as the father of scientific management, he revolutionized industry by developing efficiency techniques and systems for improving productivity.

Production

The process of creating, manufacturing, or producing goods and services.

Internal Customers

Individuals or departments within an organization that receive products or services from other parts of the company.